FAQ
Do you have a question about using a Bancomat ATM, making a withdrawal or deposit, or the accessibility of an ATM near you? Our FAQ brings together the essential answers to help you simply and securely, wherever you are in Luxembourg.
How can I withdraw cash safely?
Safety is essential when withdrawing cash. Here are a few simple tips for peace of mind:
- Always keep your distance and make sure no one is standing too close to you.
- Shield your PIN when entering it.
- Do not let yourself be distracted and refuse help from strangers.
- Always check the amount shown on the screen before confirming.
- Avoid counting your banknotes too visibly in front of the ATM.
- If you do not feel comfortable or safe, choose another ATM or come back later.
You can check the Bancomat location map on bancomat.lu at any time to find an ATM nearby.
How can I find the nearest ATM?
Find your nearest Bancomat ATM on our map (ATM Locator) or on all search platforms.
Can I use any ATM, even if it does not belong to my bank?
Yes! All Bancomat ATMs in Luxembourg are available to everyone, regardless of their bank.
Do I pay fees if I use another bank’s ATM?
No, the Bancomat network does not charge any additional fees. Your bank’s usual pricing policy applies, with no surcharge for using another bank’s ATM.
Are there any fees for withdrawing cash?
No, Bancomat does not charge any additional fees for cards issued within the euro area. For foreign cards issued outside the euro area, fees may apply.
Can I deposit cash at all ATMs in the network?
We are working to ensure that all Bancomat ATMs offer the same features, including banknote deposits. The rollout is taking place progressively, so some features may not yet be available at every ATM, but our goal is to provide a consistent and comprehensive network for everyone.
Can I carry out banking transactions other than withdrawals or deposits?
We are working to ensure that all Bancomat ATMs offer the same features as the previous ATMs. The rollout is taking place progressively, so some features may not yet be available at every ATM, but our goal is to provide a consistent and comprehensive network for everyone.
What steps are being taken in terms of sustainability?
Bancomat ATMs incorporate eco-efficient technologies that reduce electricity consumption by more than 30% through automatic standby mode, LED lighting and energy optimisation. In addition, the proportion of cash-recycling ATMs has doubled (where withdrawals and deposits are handled within the same machine), reducing cash-transport journeys and helping to lower CO₂ emissions.
Why have some of my bank’s ATMs been removed?
The Bancomat network is being optimised to provide better coverage throughout Luxembourg. Some ATMs have been removed from over-served areas so that we can strengthen our presence where needs are greater. By 2026, more than 200 sites will be deployed, from major cities to rural areas, providing balanced coverage accessible to everyone.
How are Bancomat ATMs distributed across the country?
We are adapting the location of our ATMs to today’s usage patterns. Our goal is to provide simple and convenient access where you really need it. Ultimately, more than 250 ATMs will be available throughout Luxembourg.
In which languages can I use a Bancomat ATM?
Each ATM offers five languages: French, English, German, Luxembourgish and Portuguese. The language associated with your card may be recognised automatically, but you can also select the language you prefer.
Is it really safe to withdraw or deposit cash at a Bancomat ATM?
Yes. All our ATMs comply with the strictest security requirements and international standards. You can therefore carry out your transactions with complete peace of mind.
What banknote denominations can I withdraw or deposit?
Our ATMs generally dispense €10, €20, €50 and €100 banknotes. For deposits, all euro denominations are accepted without exception.
Is there a limit on cash deposits?
Yes. You can insert up to 200 banknotes in a single transaction. The maximum amount accepted per transaction is €9,995. Depending on your bank, specific limits may nevertheless apply.
What other functions are available in addition to cash withdrawals?
Our ATMs offer more than cash withdrawals: you can also deposit cash, change your card PIN, use audio guidance for visually impaired users, make use of contactless technology (NFC), or carry out instant currency conversion.
Can I choose the account from which I want to withdraw or into which I want to deposit money?
A withdrawal or deposit at a Bancomat ATM is always linked to the account associated with the card being used. To deposit money into another account, you must use the card linked to that account (or request one from your bank if you do not yet have one), or subsequently transfer the funds from the account used to the desired account.
Which payment cards can I use to withdraw cash from a Bancomat ATM?
You can withdraw cash from all Bancomat ATMs using a standard debit card issued by your bank, identifiable by the Maestro, Visa Debit or Debit Mastercard logos. Credit cards (Visa, Mastercard, American Express) and prepaid cards are also accepted.
I increased my withdrawal limit, but it is not working. What should I do?
After increasing your limit, there may be a delay before the change becomes active. The timing varies by bank. Check directly with your bank to find out when the new limit will be available.
Can I withdraw cash using my phone or smartwatch?
Yes, many BANCOMAT locations are equipped with contactless technology (NFC). You can therefore withdraw cash using a contactless card, your smartphone or your smartwatch, provided your bank supports this feature.
What should I do if my card is retained?
If your card is retained, it is automatically destroyed for security reasons. Contact Worldline (Europe) immediately on (+352) 49 10 10 or contact your bank. This service is available 24/7 to block the card, and you can request a new card from your bank. A useful tip: save this number in your phone now.